Legal Information
The Isidore Leroy brand belongs to S.A. CII Participations, 19 rue Commandant Cousteau, 33100 Bordeaux, France, hereinafter referred to as "Isidore Leroy" or "the seller".
SIRET: 42907734000058
The seller operates a website for the sale of home decor products to which these Terms and Conditions of Sale apply, both for individual customers (hereinafter "private customers") and professional customers (hereinafter "professionals").
Placing an order implies full acceptance of these Terms and Conditions of Sale. The seller may update them at any time; any order placed under previous conditions remains governed by those conditions.
Products
Each product is presented with its technical specifications and a unique reference. Images may be updated at the company’s discretion. Photo colors are not contractually binding and may differ from physical samples. The company shall not be held liable for such differences due to screen quality or varying dye lots.
Orders
Any order implies acceptance of the Terms and Conditions. To be valid, an order must be fully paid and include a valid billing and shipping address, email, and phone number. Orders are confirmed by email and validated on the date payment is received.
Orders placed over the weekend (Friday 12:00 p.m. to Monday 9:00 a.m.) will be validated by Tuesday at the latest. Orders received and validated in the morning are processed within 48 hours to ensure the shortest possible delivery time.
Orders may be canceled before shipment, except for personalized products. In the event of a customer-initiated cancellation of a personalized product, a fee of 50% or more will be withheld. If the product has already been manufactured, 100% of the amount will be due.
In the case of partial refunds, they will be issued within one month of the cancellation being accepted by the seller.
Delivery
The seller is not responsible for incorrect addresses provided by the customer. After 3 months, undelivered products will be returned to stock and resold. Products returned due to incorrect delivery or recipient absence will be resent at the customer's sole expense.
Typical delivery times are 7 business days but may be longer for specific items. For deliveries to overseas territories and countries outside the eurozone, 2–4 additional business days must be added. This timeframe is provided in the order confirmation.
Returns
Isidore Leroy grants private customers a 14-day right of return or withdrawal. Customers have 14 days from the delivery date to request a product return for exchange or refund without penalty, excluding return shipping costs.
This policy does not apply to customized products made specifically for a client. Return shipping costs remain the responsibility of the customer.
Warranty and Claims
Products are covered by a 12-month legal warranty (Articles 1641 et seq. of the French Civil Code).
All claims must be sent to: contact@isidoreleroy.com
If products are received in error (not ordered) and the mistake is not attributable to the customer, return shipping will be covered by the seller.
Non-delivery must be reported within 14 days of the order confirmation.
Upon receipt of the order, the customer must:
(a) Verify that the quantity of goods received is correct;
(b) Lay out 2 or 3 strips on the floor and inspect for defects. No claim will be accepted for installation costs once more than one roll is installed;
(c) Report any discrepancy to the seller within 7 days of receipt and before any use of the goods;
(d) Unwanted products must be returned in their original packaging, undamaged and in resalable condition. Once received, the seller will contact the customer to arrange a refund.
Any hidden defect not visible during a reasonable initial inspection must be reported within 5 days of discovery. After that, the seller accepts no liability.
Conformity Guarantee
If a product does not conform to the order, it may be returned to the seller for exchange or refund.
No claims will be accepted for color tone variations between production batches if the buyer placed multiple separate orders.
All claims must be sent to: contact@isidoreleroy.com
Limitation of Liability
The seller's liability is strictly limited to the value of the products deemed non-conforming, defective, or faulty, with no compensation of any kind for any reason.
Shipping Errors
In the event of delivery of fewer items than indicated on the packing slip, the remaining products will be sent at the seller's expense.
If incorrect items are delivered, the seller will cover the return shipping costs.
Transport Damage
Upon delivery, the customer (or their representative) must inspect the goods in the presence of the authorized carrier.
In case of transport damage, the customer must report the issue to the carrier within the allowed timeframe and send a copy to the seller, who reserves the right to reject the return, refund, or replacement.
Intellectual Property
All designs, models, and images (including room photos, fabric images, and digital pattern scans) are the seller's property.
Any use of the seller’s designs, images, trademarks, logos, copyrights, or other intellectual property must be authorized in writing by the seller and may be revoked at any time.
Using the products for framing or as artwork is strictly prohibited.
Personal Data (GDPR)
In accordance with the General Data Protection Regulation (EU 2016/679), users have the following rights:
Access, rectification, erasure, objection, restriction, and portability.
Requests should be sent to: contact@isidoreleroy.com
Data is used for commercial, statistical, or order processing purposes and is not shared with third parties without explicit consent.
In accordance with the French data protection law of January 6, 1978, personal data may be processed automatically.
The seller may collect buyer information through online tools and, if desired, share it with commercial partners.
Customers may request that their personal data not be disclosed and may access or correct their information under the law of January 6, 1978.
Data is processed based on contractual necessity or user consent. It is stored for a maximum of three (3) years after the last contact or end of the commercial relationship.
Cookies
Cookies may be installed during browsing for:
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Proper site functionality
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Audience analysis
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Personalized user experience
Users can accept or decline cookies via the consent banner.
For more details, see our Cookie Policy.
Publishing Director
CII Participations – General Management
19 rue Commandant Cousteau, 33100 Bordeaux, France
contact@isidoreleroy.com
Hosting Provider
Shopify Inc.
151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
www.shopify.com
Governing Law and Jurisdiction
These online sales conditions are governed by French law.
Any disputes shall be submitted to the Commercial Court of Bordeaux.